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Privacy Policy

Privacy Policy Your privacy matters. This policy explains how your information is collected, used, and protected when you shop with My Craft Orchard.

Information I Collect

When you place an order, I collect:

  • Name

  • Postal address

  • Email address

  • Order details

  • Payment confirmation (handled securely by Wix/PayPal/Square)

I do not have access to your full payment card details.

How Your Information Is Used

Your information is used to:

  • Process and dispatch your order

  • Contact you about your order

  • Comply with legal, tax, and accounting requirements

  • Improve shop services

I do not use your information for unsolicited marketing.

Sharing Your Information

Your data is only shared with trusted services required to fulfil your order:

  • Royal Mail (for postage)

  • Payment processors (Wix Payments, PayPal, Square)

  • Accounting software (for legal record‑keeping)

I never sell or share your information with third parties for advertising.

Data Retention

Order information is kept for 6 years to meet UK tax and accounting laws.

Your Rights

Under UK GDPR, you can request:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your data (where legally allowed)

  • Restriction of processing

  • A copy of your data

To make a request, email: hello@mycraftorchard.co.uk

Contact

If you have any questions about this policy, please get in touch.

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